Help center

How can we help you?

Get answers to common questions, track your order, or reach our team directly. We're here for you and your dog.

Track your order

Waiting on your Paw Guardian® order?

Enter your order number or tracking number to see your delivery status. You'll find both in your order confirmation email.

Track your order

Order number (e.g. #1234) or tracking number

Every order ships with free tracking. Live updates from our carrier partners.

Real humans, real dog lovers

Reach our team

Have a question that isn't answered below? We'll take care of it.

Send us a message

We'll get back to you by email, usually within 24 hours.

Manage my subscription

Skip a delivery, change your frequency or address, swap products or cancel, all in a few clicks. No need to wait for us.

Go to my subscription

Email our team

  • Monday to Friday
  • Reply within 24 hours on business days
hello@paw-guardian.com
FAQs

Subscription & account

Subscription & accountPause, skip or cancel anytime
How do I cancel my subscription?NEW

You can cancel anytime, in a few clicks, from My Subscription. Log in with the email you used at checkout, open your subscription and choose Cancel subscription. There are no fees and no commitment.

Before you cancel: most dogs need 3 months of daily use to get lasting results. If you have too much product at home, you can skip a delivery or space out your deliveries instead.

Why did I receive an order I don't remember placing?NEW

Most of the time, this is a subscription renewal. When you chose Subscribe & Save at checkout, your refills ship automatically at the frequency you picked, with 15% off and free shipping.

Log in to My Subscription to see your next delivery date, skip it or cancel. If something still looks wrong, email us at hello@paw-guardian.com with your order number and we'll sort it out quickly.

How do I skip my next delivery?NEW

Log in to My Subscription and click Skip on your next delivery. Your subscription carries on as normal afterwards.

The site says I have no subscription, but I'm still being charged?

This usually happens when you log in with a different email from the one used at checkout. Try the email shown on your order confirmation.

Still nothing? Send us your order number at hello@paw-guardian.com and we'll find it and fix it for you.

How do I change my frequency, products or address?

Everything can be changed from My Subscription: delivery frequency, products and quantities, shipping address and payment method. Changes apply from your next delivery.

What are the benefits of subscribing?
  • 15% off every order
  • Free shipping on all subscription plans
  • Never run out during the 3 months it takes to see full results
  • Pause, skip or cancel anytime, no commitment
FAQs

Orders & shipping

Orders & shippingFree tracking on every order
How can I track my order?NEW

Use the tracking tool above with your order number or tracking number. You'll also receive an email with your tracking link as soon as your order ships.

When will my order ship?

Orders are prepared and handed over to our carrier as quickly as possible after checkout. You'll get a shipping confirmation email with your tracking number as soon as it leaves our warehouse.

How long does delivery take?

Delivery time depends on your country and the carrier. Your tracking page shows the estimated delivery date and every step of the journey. If your parcel seems stuck, contact us and we'll check with the carrier.

Can I change or cancel my order after placing it?

Contact us as soon as possible at hello@paw-guardian.com with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it.

How do I update my shipping address?

For an order already placed, email us right away with your order number and the correct address. For future subscription deliveries, update it yourself in My Subscription.

Do you ship to my country?

We ship to the United States, the United Kingdom, Canada, Australia and New Zealand. Every order ships with tracking.

FAQs

Product & safety

Product & safetyGentle enough for daily use
How long until I see results?NEW

Plan for 3 months of daily use. That's how long it takes to get real, lasting results, and it's what vets recommend.

  • Weeks 1–2: fresher breath, the first change most owners notice.
  • Weeks 4–8: gums look less inflamed and plaque starts to soften.
  • Month 3: the full result. Tartar took months to build up, so it takes a few months to break back down.

The secret is consistency: use it every single day. Stopping after a few weeks is the most common reason owners don't see the full difference. That's also why our guarantee lasts 90 days.

How can a spray work without brushing?NEW

You don't need to scrub to break down plaque, you need the right ingredients doing the work. DentaClean targets the bacteria that cause buildup and bad breath, and keeps working every time your dog eats, drinks or chews. No brushing, no holding their mouth open.

Is it safe for my dog?

Yes. We chose natural, high-quality ingredients so our products are both effective and gentle. DentaClean is made to be swallowed and used every day.

Can I use it on puppies?

You can start from 6 months old if your puppy shows early signs of dental problems. For preventive use, we suggest starting around 1 year of age.

Can I use it if my dog has a health condition?

Our products are gentle and generally well tolerated, even by dogs with health issues. If your dog has a specific condition, contact us first or check with your vet to be completely sure.

FAQs

Ingredients & quality

Ingredients & qualityNatural, high-quality ingredients
What ingredients are in your products?

You'll find the full ingredient list on each product page and on the label. We only use ingredients chosen to be effective and gentle for daily use.

How should I store the product?

Keep it closed, in a cool and dry place, away from direct sunlight and out of reach of children and pets.

Is it a treatment or a daily routine product?

It's a daily routine product. Like brushing for us, it works best when used every day, and you'll see the full result after about 3 months. It doesn't replace your vet's advice: if your dog has a dental problem, a check-up is always a good idea.

FAQs

Returns & guarantee

Returns & guarantee90-day money-back guarantee
What if it doesn't work for my dog?NEW

You're covered by our 90-day money-back guarantee. We made it 90 days on purpose: it takes about 3 months of daily use to see the full result. Fewer than 1% of owners ask for a refund, because consistency really pays off.

How do I request a refund?NEW

Email us at hello@paw-guardian.com with your order number and a few words about your dog's experience. We'll take care of it and guide you through the next steps.

Why is the price different from what I saw in an ad?

We regularly run limited-time offers and bundle deals. The price shown at checkout is always the one you pay. If you saw an offer that's no longer showing, contact us and we'll check for you.

What payment methods do you accept?

All major credit and debit cards, plus the express payment options shown at checkout (such as Shop Pay, Apple Pay, Google Pay or PayPal, depending on your device and country). Payments are fully secure.

We're here for you

Still need a hand?

Our team answers every message personally. Tell us about you and your dog, and we'll find the right solution together.