Get answers to common questions, track your order, or reach our team directly. We're here for you and your dog.
Enter your order number or tracking number to see your delivery status. You'll find both in your order confirmation email.
Order number (e.g. #1234) or tracking number
Every order ships with free tracking. Live updates from our carrier partners.
Have a question that isn't answered below? We'll take care of it.
We'll get back to you by email, usually within 24 hours.
Skip a delivery, change your frequency or address, swap products or cancel, all in a few clicks. No need to wait for us.
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Pause, skip or cancel anytimeYou can cancel anytime, in a few clicks, from My Subscription. Log in with the email you used at checkout, open your subscription and choose Cancel subscription. There are no fees and no commitment.
Before you cancel: most dogs need 3 months of daily use to get lasting results. If you have too much product at home, you can skip a delivery or space out your deliveries instead.
Most of the time, this is a subscription renewal. When you chose Subscribe & Save at checkout, your refills ship automatically at the frequency you picked, with 15% off and free shipping.
Log in to My Subscription to see your next delivery date, skip it or cancel. If something still looks wrong, email us at hello@paw-guardian.com with your order number and we'll sort it out quickly.
Log in to My Subscription and click Skip on your next delivery. Your subscription carries on as normal afterwards.
This usually happens when you log in with a different email from the one used at checkout. Try the email shown on your order confirmation.
Still nothing? Send us your order number at hello@paw-guardian.com and we'll find it and fix it for you.
Everything can be changed from My Subscription: delivery frequency, products and quantities, shipping address and payment method. Changes apply from your next delivery.
Free tracking on every orderUse the tracking tool above with your order number or tracking number. You'll also receive an email with your tracking link as soon as your order ships.
Orders are prepared and handed over to our carrier as quickly as possible after checkout. You'll get a shipping confirmation email with your tracking number as soon as it leaves our warehouse.
Delivery time depends on your country and the carrier. Your tracking page shows the estimated delivery date and every step of the journey. If your parcel seems stuck, contact us and we'll check with the carrier.
Contact us as soon as possible at hello@paw-guardian.com with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it.
For an order already placed, email us right away with your order number and the correct address. For future subscription deliveries, update it yourself in My Subscription.
We ship to the United States, the United Kingdom, Canada, Australia and New Zealand. Every order ships with tracking.
Gentle enough for daily usePlan for 3 months of daily use. That's how long it takes to get real, lasting results, and it's what vets recommend.
The secret is consistency: use it every single day. Stopping after a few weeks is the most common reason owners don't see the full difference. That's also why our guarantee lasts 90 days.
You don't need to scrub to break down plaque, you need the right ingredients doing the work. DentaClean targets the bacteria that cause buildup and bad breath, and keeps working every time your dog eats, drinks or chews. No brushing, no holding their mouth open.
Yes. We chose natural, high-quality ingredients so our products are both effective and gentle. DentaClean is made to be swallowed and used every day.
You can start from 6 months old if your puppy shows early signs of dental problems. For preventive use, we suggest starting around 1 year of age.
Our products are gentle and generally well tolerated, even by dogs with health issues. If your dog has a specific condition, contact us first or check with your vet to be completely sure.
Natural, high-quality ingredientsYou'll find the full ingredient list on each product page and on the label. We only use ingredients chosen to be effective and gentle for daily use.
Keep it closed, in a cool and dry place, away from direct sunlight and out of reach of children and pets.
It's a daily routine product. Like brushing for us, it works best when used every day, and you'll see the full result after about 3 months. It doesn't replace your vet's advice: if your dog has a dental problem, a check-up is always a good idea.
90-day money-back guaranteeYou're covered by our 90-day money-back guarantee. We made it 90 days on purpose: it takes about 3 months of daily use to see the full result. Fewer than 1% of owners ask for a refund, because consistency really pays off.
Email us at hello@paw-guardian.com with your order number and a few words about your dog's experience. We'll take care of it and guide you through the next steps.
We regularly run limited-time offers and bundle deals. The price shown at checkout is always the one you pay. If you saw an offer that's no longer showing, contact us and we'll check for you.
All major credit and debit cards, plus the express payment options shown at checkout (such as Shop Pay, Apple Pay, Google Pay or PayPal, depending on your device and country). Payments are fully secure.
Our team answers every message personally. Tell us about you and your dog, and we'll find the right solution together.